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The web just got safer with Firefox
Running the latest version of Firefox with outdated plugins is like having a modern burglar alarm while leaving the balcony door wide open. In order to be safe on the web, your plugins must be updated...
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Presenting the new Firefox Support start page
After being slightly distracted with other priorities, we were finally able to launch the new and optimized start page for Firefox Support that we designed and tested in June! The old Firefox Support...
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The bright future of the SUMO platform
When the SUMO project started back in 2007, one of the first big questions was what web platform to use as a foundation for the upcoming Firefox support website. The Mozilla web development team...
View ArticleWelcome to the SUMO team, Kadir!
We’re very excited to announce that Kadir Topal of German Mozilla community fame is joining the SUMO team today full time as our Support Community Manager. His primary responsibility will be to...
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Help one user per day in the Firefox support forum!
If everyone reading Planet Mozilla helped just one person in the Firefox support forum per day, there wouldn’t be a single user with their question left unanswered. And answering one question generally...
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SUMO in 2013: Delight our users
In case you’re still hiding in that safety bunker and missed all the fireworks, it’s actually 2013 now and we all survived (well, most of us; that you’re reading this is a good sign that you’re likely...
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SUMO in 2013: Firefox Desktop
You’re reading part 3 of SUMO in 2013, and this time the focus is Firefox on the desktop! Part 1: Delight our users Part 2: Firefox OS Part 3: Firefox Desktop — you are here! Part 4: Firefox Android...
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SUMO in 2013: Firefox Android
This is part 4 of SUMO in 2013, and the focus today is Firefox on Android! Part 1: Delight our users Part 2: Firefox OS Part 3: Firefox Desktop Part 4: Firefox Android — you are here! Part 5: Summary...
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SUMO in 2013 – Summary
This is the final part of the SUMO in 2013 blog post series — let’s wrap up: Part 1: Delight our users Part 2: Firefox OS Part 3: Firefox Desktop Part 4: Firefox Android Part 5: Summary — you are here!...
View ArticleSenior Firefox Community Support Lead – it’s you we’re looking for!
[Cross posting from my Mozilla blog.] There was some confusion! To be 100% clear this job can be anywhere there’s an awesome internet connection. No need to be in the Bay Area. My apologies! Ever loved...
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